Welcome to Enchanted Touches. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, govern Enchanted Touches’ relationship with you in relation to this website.

The term ‘Enchanted Touches’ or ‘us’ or ‘we’ refers to the owner of the website whose office is Letchworth, Hertfordshire, England. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:


All items are sent 1st class recorded  delivery by default, giving the customer guaranteed peace of mind.


The flat rate is £3.99, this includes tiaras being sent in a presentation box.

Enchanted Touches will make and dispatch  tiara items as soon as possible, but please allow 10 working days to dispatch from when the order is placed because all items are handmade. If item received is not suitable for your needs, please contact fiona@enchantedtouches.co.uk to arrange returns.[/leftcol]


The price of postage and packing for stationery orders is based on the weight of individual packages. You will be advised on how much postage will be when you place your order. If you would like further information please contact fiona@enchantedtouches.co.uk or use the ‘Contact’ page.







Enchanted Touches is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Enchanted Touches may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th June 2010.

What we collect

We may collect the following information:

• name and job title

• contact information including email address

• Postal address

• demographic information such as postcode, preferences and interests

• other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at fiona@enchantedtouches.co.uk

We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please email us at fiona@enchantedtouches.co.uk. We will promptly correct any information found to be incorrect.